Course Overview
This 3-day practical classroom training course is designed for those who wish to hone their leadership skills in the control room environment. You’ll learn about planning, communications, codes of practice, motivating your team, and much more.
From protecting the integrity of your organisation to group dynamics, successful supervision of a control room team in the modern workplace demands a varied set of skills. The essential leadership qualities of a professional supervisor include a good knowledge of civil and criminal legislation, a sound grasp of communications and planning and the ability to solve wide range of day-to-day challenges.
This course has no prerequisites to enrolment and is open to all who wish to learn more about control room management. Learners are assessed through a series of assignments (individual/group) covering various subject areas of the course syllabus, plus an individual evening project and a written assessment.
The course carries a BTEC Level 3 Award – a respected qualification for anyone seeking career opportunities in the electronic security sector. By holding this qualification, you demonstrate to your clients and colleagues you have proven skills in CCTV Control Room Supervision.
Key Details
7th October - 9th October 2024, Bishop's Waltham, UK
Click here for more dates
£795 ex. VAT (includes Tavcom certification)
Additional £95 + VAT for BTEC Level 3 Certificate
Core Content
- Functions and qualities of supervisors
- Problem solving
- Resolving staff issues and conflict management
- Team Characteristics
- Essential Legislation
- Motivating the team
- Customer service – internal and external
- CCTV images of evidential quality
- Protecting the integrity of your organisation
- Risk Assessment
- Objective – personal and organisational
- Group dynamics
- Team Management
- Development interpersonal communication skills
- Surveillance Camera Codes of practice
- Audit trails and Health and Safety
ABOUT THE COURSE
Welcome to the Control Room Supervisory Skills training course, designed for professionals seeking skills and knowledge that are central to the successful and efficient running of a CCTV Control Room
On this course, we invite you to join expert instructors as they guide you through carefully crafted modules to build an enhanced expertise in key areas of team management. Requiring no prior technical knowledge, this course is ideal for those who are looking to become control room team leaders, supervisors or any other senior position, and wish to add develop their management skill set within a fast-paced technical environment.
Join us as you delve into hands-on exercises, understand how to produce high-quality CCTV images, and further your practical insights that will not only expand your understanding but also equip you with the tools necessary to excel in this aspect of your role.
| Course Date | Course Name | Course Location |
|---|---|---|
| 7th October - 9th October 2024 | CCTV Control Room Supervisory Skills | Bishop's Waltham, UK |
| 6th January - 8th January 2025 | CCTV Control Room Supervisory Skills | Bishop's Waltham, UK |
What our learners are saying...
“ Getting up-to-date viewpoints and insights from Charlie (lead tutor) has really opened my eyes. I’m taking some of the taught academic principles and applying them in more depth within my professional role. ”
Stuart Nash
MSc in International Security and Risk Management
“ I completed this Diploma in the pandemic so the flexibility this course offered was vital. It really helped me to manage my different workloads. ”
Sian Doherty
The Security Institute BTEC Level 5 Diploma
“ From start to finish, working with your team to take the CPP-boot camp training was easily the best decision I made to prepare for the exam. I highly recommend the training to anyone who is ready to buckle down, study hard, and commit to an exam date! ”
Lisa Oliveri CPP
International Security Professional | C-Suite Advisor | Business Enabler | Volunteer Leader ASIS CPP Bootcamp
Fees
TUTORS
Tony Gleason
CCTV Control Room, SIA
Lewis began his career as a Weapons Engineering Mechanic in The Royal Navy working with weapons systems, telecommunications, magazine safety sprinkler systems and small arms. On leaving the Royal Navy Lewis joined one of the UK’s largest independent security systems companies as their Chief service/installation engineer, then in 1999 was head-hunted to become the Head of Engineering at the Career Transition Partnership to run their engineering department and to deliver Security Systems training courses.